Capabilities

  • Microsoft Gold Certified Partner
  • Dynamics Partner of the Year 2006/7

Team Composition / Team Skill Sets

Dialog applies a policy of very selective recruitment and a culture of nurturing and developing staff to enhance their capabilities. Through this, we have carefully grown our staffing over the years to a team of over 1,200 IT professionals, and we continue to be committed to increasing our staff numbers and developing our staff skill sets throughout our organisation.

A CRM project team is led by a Project Manager with considerable project management experience, and they will be the single point of contact for all project management / scheduling related matters. The Business Analyst / Technical Lead will interact with the client on a day-to-day basis on the development of the application.  While our MS CRM resources will be involved throughout the lifecycle of the project, the DBA and the System Tester will be involved with respect to the appropriate tasks in the project.

The table below summaries the relevant skill sets of the CRM team applicable to the development in most business projects.

  • Project Manager
  • Senior CRM consultant – Solution Modeller, Requirements Gathering,
  • Senior Technical CRM consultant – Deployment & Integration
  • CRM Consultant – Configuration & Customisation Workflow & Processes
  • CRM Developer – .NET Web Services & Plugins
  • CRM Reporting Service --  Microsoft Reporting Services
  • Data Migration  Specialist
  • Tester
For more information please contact us.