Project Management Certification

Dialog has been certified by Standards Australia to ISO 9001:2008.  This certification is encapsulated in Dialog’s comprehensive SAGE Methodology, which incorporates all the processes, practices, standards, pro-formas, checklists and procedures.

The CRM project methodology

The Dialog CRM practice utilises the Microsoft Sure Step methodology which is the official software process from Microsoft for MS Dynamics projects.

Like any other software process, Sure Step tells you WHO shall do WHAT in WHICH ORDER and who is RESPONSIBLE for what.

So a software process can be seen as the sum of years of knowledge and best practice in software development. Sure Step defines process phases, milestones roles, artefacts, cross-phase-processes and additional project management processes. Sure Step supports a broad range of products: Dynamics AX, Dynamics NAV, Dynamics GP, Dynamcis SL and Dynamics CRM. And different project types: Full Implementation, Rapid Implementation, Optimization and Upgrade.


Full Implementation

Full implementation

Rapid Implementation

Rapid Implementation

Dialog is a Microsoft Gold Certified Partner, with extensive expertise in Microsoft Technologies.  With our close working relationship with Microsoft, Dialog has access to higher support levels within Microsoft, and our staff are better equipped to handle and respond to our customer needs.

Quality Assurance

Testing, Project Management and Reporting

Quality is paramount to Dialog; we pride ourselves as an organisation on the quality of software that we deliver to our customers. We use a number of different tools and processes to ensure our development services and the applications that we deliver are of the highest quality and that they conform to industry best practices. These tools have proven successful, particularly where regression testing of modules and functionality is required following fixes of defects during testing. The tools and processes include:

  • Developers working together
  • JUnit Unit Test Framework and Reporting
  • PMD Code Analysis and Reporting Tool
  • Continuous integration and build cycles for unit testing
  • Clover Code Analysis and Test Coverage Reporting Tool.
For more information please contact us.